Privacy Policy
Sen Sutra Ltd — Last Revised: 2025
This privacy notice for Sen Sutra Ltd ('we', 'us', or 'our') describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
- Visit our website at www.senwellnessclinic.co.uk, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
Summary of Key Points
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us at [email protected].
1. What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include:
- Names
- Phone numbers
- Email addresses
- Billing addresses
- Debit/credit card numbers
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
We automatically collect certain information when you visit, use, or navigate the Services. This includes device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. We also collect information through cookies. See our Cookie Notice for details.
- Log and Usage Data — IP address, device info, browser type, activity timestamps, pages viewed, and features used.
- Device Data — Computer, phone, tablet, or other device details including hardware model and operating system.
- Location Data — Device location based on GPS or IP address. You may opt out via your device settings.
2. How Do We Process Your Information?
We process your personal information for a variety of reasons, including:
- To respond to user inquiries and offer support
- To send administrative information about products, services, and policy changes
- To enable user-to-user communications
- To request feedback about your use of our Services
- To send you marketing and promotional communications (you may opt out at any time)
- To deliver targeted advertising tailored to your interests
- To protect our Services through fraud monitoring and prevention
- To identify usage trends and improve our Services
- To determine the effectiveness of marketing campaigns
- To save or protect an individual's vital interest
3. What Legal Bases Do We Rely On?
We only process your personal information when we have a valid legal reason to do so. These include:
- Consent — You have given us permission for a specific purpose. You may withdraw consent at any time.
- Performance of a Contract — Processing is necessary to fulfil our contractual obligations to you.
- Legitimate Interests — Processing is reasonably necessary to achieve our business interests, provided they do not outweigh your rights.
- Legal Obligations — Compliance with applicable law.
- Vital Interests — To protect your vital interests or those of a third party.
4. When and With Whom Do We Share Your Personal Information?
Business Transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. See our Cookie Notice for full details on how to manage your cookie preferences.
6. Is Your Information Transferred Internationally?
Our servers are located in the United Kingdom. If you access our Services from outside the UK, your information may be transferred to and processed in the UK, Sri Lanka, and other countries. Where transfers occur from the EEA or UK, we use the European Commission's Standard Contractual Clauses to ensure adequate data protection.
7. How Long Do We Keep Your Information?
We keep your personal information only as long as necessary for the purposes outlined in this notice, unless a longer retention period is required by law. When no longer needed, we delete or anonymise your information.
8. How Do We Keep Your Information Safe?
We have implemented appropriate technical and organisational security measures to protect your personal information. However, no electronic transmission over the Internet can be guaranteed 100% secure. You should only access the Services within a secure environment.
9. Do We Collect Information from Minors?
We do not knowingly collect data from or market to children under 18 years of age. If you believe we have collected information from a minor, please contact us at [email protected].
10. What Are Your Privacy Rights?
Depending on your location, you may have the right to:
- Request access to and obtain a copy of your personal information
- Request rectification or erasure of your personal information
- Restrict the processing of your personal information
- Request data portability
- Object to automated decision-making
To exercise these rights, contact us at [email protected]. If you are in the EEA or UK and believe we are unlawfully processing your data, you may also contact your local data protection authority.
Withdrawing Consent: You may withdraw your consent at any time by contacting us. This does not affect the lawfulness of processing before withdrawal.
Cookies: You can set your browser to remove or reject cookies, though this may affect certain features. See our Cookie Notice.
11. Controls for Do-Not-Track Features
We do not currently respond to Do-Not-Track (DNT) browser signals as no uniform technology standard has been finalised. If a standard is adopted in the future, we will update this notice accordingly.
12. Do United States Residents Have Specific Privacy Rights?
If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you have specific rights regarding your personal information. The categories of personal information we have collected in the past 12 months include:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, email, IP address, postal address | Yes |
| B. Personal information (CA Records statute) | Name, contact info, financial information | Yes |
| C. Protected classification characteristics | Gender, date of birth | No |
| D. Commercial information | Purchase history, financial details | No |
| E. Biometric information | Fingerprints, voiceprints | No |
| F. Internet/network activity | Browsing history, interactions with our website | Yes |
| G. Geolocation data | Device location | Yes |
| H. Audio/visual information | Images, recordings | No |
| I. Professional information | Job title, work history | No |
| J. Education information | Student records | No |
| K. Inferences | Profile based on collected data | Yes |
| L. Sensitive personal information | — | No |
We have not sold or shared any personal information to third parties for commercial purposes in the past 12 months, and we will not do so in the future.
To exercise your rights, please email [email protected] or submit a data subject access request via our contact page.
13. Do Other Regions Have Specific Privacy Rights?
Australia & New Zealand: We process your information under Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. To request access or correction, contact us using the details below.
Republic of South Africa: You have the right to request access to or correction of your personal information at any time. Complaints may be directed to the Information Regulator at [email protected].
14. Do We Make Updates to This Notice?
We may update this privacy notice from time to time. The updated version will be effective as soon as it is accessible. We encourage you to review this notice frequently.
15. How Can You Contact Us About This Notice?
Data Protection Officer: Sam Kankanamge
Email: [email protected]
Phone: +44 20 7486 3373
Address: Sen Sutra Ltd, 66 Wimpole St, London W1G 8AW, England
Website: senwellnessclinic.co.uk/contact
16. How Can You Review, Update, or Delete Your Data?
Based on the applicable laws of your country, you may have the right to request access to, change, or delete your personal information. To make a request, please visit our contact page.